​Warp Drive Race Park – Kiosk Attendant Expectations (Ontario‑Compliant )

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About the Role

This position is fast‑paced, guest‑facing, and safety‑critical. Staff must be able to maintain a positive, energetic presence while ensuring all safety rules are consistently followed.

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1. Safety‑First Mindset (Essential Requirement)

All staff must:

• Follow and enforce all safety rules (helmets, seatbelts, kart procedures).

• Correct unsafe behaviour firmly, respectfully, and consistently.

• Stay alert and focused during busy periods.

Safety is the top priority. Friendly is important — safe is mandatory.

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2. High‑Energy & Engaging Personality

The booth attendant is often the first point of contact. Staff should be able to:

• Greet guests with enthusiasm.

• Build excitement and set a fun tone.

• Interact comfortably with groups, kids, families, and competitive adults.

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3. Strong Communication Skills

Staff must be able to:

• Clearly explain rules, pricing, and procedures.

• Give instructions that are easy to follow.

• Stay calm and professional when repeating information.

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4. Customer Service Mindset

We are looking for individuals who:

• Remain patient and friendly under pressure.

• Handle complaints without escalating situations.

• Maintain a positive tone throughout long or busy shifts.

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5. Responsibility & Situational Awareness

Staff must be able to:

• Pay attention to details (waivers, tickets, timing, safety checks).

• Notice issues early and take appropriate action.

• Be reliable, punctual, and consistent.

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Professional Presentation Expectations

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Appearance

• Clean, neat, and professional uniform.

• Good personal hygiene.

• Able to work comfortably in an active environment.

Note: Staff must maintain good hygiene and be free of strong or distracting odours while on shift.
If an employee requires accommodation due to a medical condition or sensitivity, they may speak with management confidentially.

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Body Language

• Upright, attentive posture.

• Approachable and engaged demeanor.

• Appropriate eye contact with guests.

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Attitude

• Confident but not aggressive.

• Friendly while maintaining authority when needed.

• Calm and steady under pressure.

Think: “Fun, but in control.”

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Employment Requirements

 

Basic Requirements

• Minimum age: 16 years old.

• Ability to stand for extended periods.

• Availability for evenings and weekends.

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Training Expectations

Staff will be trained to:

• Learn and enforce all safety procedures.

• Understand pricing, packages, and promotions.

• Handle difficult customer interactions professionally.

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Behavioural Expectations

• No personal phone use while on duty (except emergencies).

• No favoritism or bending rules for guests.

• Professional language and conduct at all times.

• Cooperative teamwork with all facility staff.

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Performance Expectations

• Fast, accurate guest check‑ins.

• Positive and helpful guest interactions.

• Consistent enforcement of rules and safety procedures.

• Clean, organized, and efficient work area.

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Bonus (Nice‑to‑Have) Skills

These are optional but beneficial:

• Experience in hospitality, retail, or entertainment.

• Interest in racing, motorsports, or active recreation.

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